Privacy Policy 12joker
Your Data Protection

Introduction

This Privacy Policy is issued by 12joker ("we", "platform", "12joker") and applies to all users who access the website 12joker.run and use the services we offer. By registering an account or using any part of this platform, you agree to the collection and use of your personal information as described in this document.

12joker operates under international licensing and is committed to ensuring that players' personal information is protected in accordance with recognised data security standards. This policy is provided in Malay and English for the convenience of Malaysian players.

Information Collected

12joker collects your personal information through several methods: during account registration, during the deposit and withdrawal process, when you use customer support services, and through automatic browsing data when you access our website.

Categories of information that may be collected include:

• Identity Information — full name, date of birth, MyKad number or relevant identity document, email address and mobile phone number.
• Financial Information — details related to the payment methods you use such as Touch 'n Go eWallet, DuitNow, FPX and crypto assets (USDT, BTC, ETH), as well as records of deposit and withdrawal transactions.
• Technical Data — IP address, web browser type, device operating system, access log data and session information.
• Game Activity Data — game records, betting history, bonuses used and overall account activity.
• Communications — any correspondence between you and the 12joker customer support team, including live chat logs and emails.

Use of Information

The information we collect is used for the following purposes:

• Verifying your identity during registration and when logging in to your 12joker account.
• Processing financial transactions including deposits and withdrawals via supported payment methods.
• Providing effective customer support in Malay and English.
• Detecting and preventing fraud, money laundering and unauthorised access to your account.
• Complying with legal obligations and regulations related to international gambling licensing.
• Sending you information about promotions, bonuses and platform updates — provided you have given consent to receive them.
• Improving the functionality, design and user experience of the 12joker platform based on usage data.
• Conducting internal analysis for business planning and service improvement purposes.

Data Sharing and Disclosure

12joker takes a clear position: your personal information is not for sale or arbitrary sharing. However, there are certain situations where disclosure of information becomes necessary:

• Third-Party Service Providers — we may share necessary data with payment processing providers, security solution providers and technology partners directly involved in operating the platform. All such parties are bound by strict confidentiality agreements.
• Legal Requirements — when required by a court, regulatory body or authority with valid legal jurisdiction, 12joker will disclose the required information.
• Fraud Prevention — in cases involving suspected fraudulent activity or platform misuse, relevant information may be shared with the appropriate authorities.
• Business Transfers — in the event of a merger, acquisition or sale of business assets, user data may form part of the transferred assets, subject to continued privacy protection.

Data Security

We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.

• Data encryption using SSL/TLS protocols for all data transmission between your browser and our servers.
• Strict internal access controls — only authorised staff may access players' personal information, and only to the extent required for their duties.
• Continuous security monitoring against cyber threats and unauthorised access attempts.
• Regular security audits conducted by independent information security experts.
• Clear incident response procedures in the event of a data breach.

Your Rights as a User

As a user of the 12joker platform, you have the following rights regarding your personal information:

• Right of Access — you may request a copy of the personal information we hold about you at any time.
• Right of Rectification — you have the right to request correction of any information that is inaccurate or incomplete.
• Right of Erasure — in certain circumstances, you may request that we delete your personal information, subject to our legal obligations to retain certain records.
• Right to Withdraw Consent — for data processing based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.
• Right to Object — you may object to the processing of your information for direct marketing purposes.

Use of Cookies

12joker uses cookies and similar tracking technologies to improve website functionality and user experience. Cookies are small text files stored on your device when you browse our website.

• Essential Cookies — required for basic website operations such as login session verification and account security. Cannot be disabled.
• Functional Cookies — help us remember your preferences such as display language and account settings.
• Analytical Cookies — used to understand how users interact with the platform for improvement purposes.
• Performance Cookies — help us assess page performance and identify areas that need improvement.

You can manage or block cookies through your web browser settings. However, blocking essential cookies may affect certain functions of the 12joker platform.

Third-Party Links and Services

The 12joker platform may contain links to third-party websites or services that are subject to their own privacy policies. 12joker is not responsible for the privacy practices or content of any such third-party websites.

Game providers that work with 12joker may collect gameplay data through their own platforms. This data collection is governed by each provider's own privacy policy, though we ensure every partnership meets the data protection standards we have set.

Data Retention Period

12joker retains your personal information for as long as your account is active or as long as it is needed for the purposes stated in this Privacy Policy. After an account is closed, we may retain certain records for a period required by applicable laws and regulations, particularly in relation to financial transactions and compliance records.

Once the required retention period ends, your data will be deleted or anonymised in accordance with our secure data management procedures.

Amendments to the Privacy Policy

12joker reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or service improvements. Any significant amendments will be communicated to users via a notice on the platform or by email.

It is your responsibility to review this Privacy Policy periodically. Your continued use of the 12joker platform after any amendments are published constitutes your acceptance of those changes.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how 12joker handles your personal information, our support team is ready to assist.